If you wish to return your Lilly Hastedt online purchase, we will be happy to arrange an exchange or full refund within 14 days of receipt of the item. Please contact us upon receipt at enquiries@lillyhastedt.com with details of your online return request. Lilly Hastedt offers free return shipment for any returning pieces within 14 days of receipt. Returns after 14 days may be accepted at the discretion of Lilly Hastedt and may only be refunded as a store credit.

We will only accept goods that are unworn, undamaged and in the original packaging. Please be aware that we cannot refund import duties or taxes on international deliveries and that bespoke or engraved pieces cannot be refunded.

If you would like to cancel an order before it has dispatched or if you find a fault with your purchase, please contact us on +44 (0) 207 491 9999 or enquiries@lillyhastedt.com.

WE RESERVE THE RIGHT TO DECLINE ANY ORDERS

Items must be returned new, unused, and in the original packaging. Returns that are damaged or altered may not be accepted and will be returned to the customer.

Your refund will either be credited to the original purchaser’s credit card and will include shipping costs (where applicable) for faulty items or for orders cancelled under the Distance Selling Regulations only. Credit card refunds may take up to 10 business days depending your banks processing time.

Gift returns

If you have received Lilly Hastedt jewellery as a gift, you may exchange it for a store credit which is valid for one year from the date of purchase.

Bespoke pieces

Please note that bespoke cannot be exchanged or returned.

Returns Process

  1. You must notify customer care in writing at enquiries@lillyhastedt.com if you wish to return your item.
  2. Once we acknowledge our return request, please send your item to: Lilly Hastedt, 3 Lonsdale Road, London W11 <<insert>>
  3. The customer is responsible for the cost of the return shipment.
  4. We recommend you insure and track your return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Exchanges

If you wish to exchange your item for a different piece, please contact enquiries@lillyhastedt.com within 14 working days of receiving your order. 

Cancelling your order

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations (DSRs), you have the right to cancel your order within 14 working days of receipt. DSRs do not apply to items that have been specifically manufactured to order on behalf of a client and bespoke items are not returnable.

Faulty goods

We create each piece using the highest quality materials and production standards. They also undergo quality control checks before they are dispatched to customers. However, should you receive an item that is not in perfect condition please contact us immediately at enquiries@lillyhastedt.com

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that we are not responsible for items damaged as a result of normal wear and tear. When possible, we will repair faulty items. Alternatively, you may also exchange your item for another piece. If the item cannot be repaired or exchanged, you will receive a full refund.